How To Fix The Amazon Flex Error Loading Metadata

Did you find something like Amazon Flex Error Loading Metadata on the App?

If you want to know how to fix this issue to begin your delivery work, you are at the right spot.

Because I am going to give you straightforward solutions for this error.

So, tune in with me, and let’s get started 

An Overview To Fix The Error Loading Metadata

  • Do you have a physical SIM or eSIM
  • Make Sure To Update The App
  • Check Your Device’s Internet Strength
  • Contact With The Amazon Flex Team

What Is Amazon Flex Error Loading Metadata?

Amazon Flex error loading metadata is an issue that appears on the Amazon Flex App in the form of a message, when drivers refresh or log into their account.

There are some causes behind this error, such as using eSIM, outdated app version, network problem, or many more but, I can’t say that if you target one specific reason to fix, your issue will be resolved. 

But you may have to try one or more steps that are given below:

How Can You Fix The Amazon Flex Error Loading Metadata On The App?

To know which solution can work on your app, you need to try each tactic until you fix the loading metadata error:

1. Do you have a physical SIM or eSIM 

If you are using eSIM which works in iPhone 14 or other iOS devices, I can say that using eSIM is the main reason for this error.

As Amazon Flex directly announced that these kinds of devices are not allowed to be used for flex delivery work. The Amazon Flex App is not capable of completing its process with digital eSIM.

On the other hand, If you are using Samsung, another brand’s Android phone, or one without eSIM, you’ll use physical SIM that works on the flex app. And you might get such an error.

It’s also mentioned in Reddit that having an eSIM device is an invitation for metadata errors.

Reason of the error loading metadata is using eSIM mentioned on the reddit
Source: Reddit

2. Make Sure To Update The App 

Having an outdated version of your app may be another reason If you don’t use eSIM. 

Here is the process:

  1. Open your Android, iOS, or iPhone and access the Flex app.
  1. Head to the Menu option and tap on Settings.
  1. You’ll get an Update button in the General section.
  1. Tap on it to update
  1. After installing the Amazon Flex app, it’ll ask you to restart the app.

3. Check Your Device’s Internet Strength 

In case you have gone through all the above processes, and still getting the same error. You might have a network error.

To examine your internet connection, follow the given points:

  1. Turn on your preferred browser, and open
  1. Type any question and see If the answer comes without waiting.
  1. If you get results after waiting for a while, you may need to reset your internet connection.
  1. To reset, Turn on the Flight Mode and off it after a moment.
  1. If you want, there are many online tools that can test the internet speed.

4. Contact With The Amazon Flex Team

Lastly, you can contact the flex support team If the error is coming again. This is the last option in this list to fix your issue, If all the above solutions fail.

So, To get help from Amazon Flex, you can contact them by flex email address, or phone number 888 281 6906.

What are the reasons behind this error?

Why Does The Amazon Flex Error Loading Metadata Show On Your Android, iPhone or iOS?

When it comes to errors, drivers face code am-01 error, network error code 403, support code 240 error, support code 533, code 03-003 and many more, but all reasons with them go from the internal or external functions of the flex app.

I assume you know the main cause of this error (Using eSIM), therefore I am not going to include it.

Hence, Some common reasons for this error include:

Network Issues

It could be due to a poor or unstable internet connection. Make sure your device is connected to a reliable network, either Wi-Fi or cellular data.

App Cache or Data

Accumulated cache or corrupted data within the app can lead to this error. Try clearing the app cache or data in your device settings and then relaunch the app.

Outdated App

As I already said using an outdated version of the Amazon Flex app might result in compatibility issues with the server. 

Server Issues

Sometimes, the problem could be on Amazon’s end. If their servers are experiencing high traffic or technical difficulties, it can prevent the app from loading metadata.

Device Compatibility

Make sure your device meets the app’s system requirements. Using an outdated or incompatible device might cause issues. Such as iPhone 4 or other iOS models that don’t accept physical SIM.

FAQs on Error Loading Metadata

What is Error Loading Metadata on Amazon Flex App?

The error loading metadata on the Amazon Flex App is an issue mainly caused by accessing the Flex app on a device that doesn’t accept physical SIM.

The Final Thoughts 

Now, this is the finish line of this guide. 

I suppose you have followed the given ways and fixed your error.

Meanwhile, you have also found the potential reasons behind such issues and other variations that will help you be aware in the future.

So, it’s your turn to share your thoughts about, which way out of the given has defeated your problem.

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